Terms and Conditions

Last updated: October 1, 2026

By using the Secure Desk website or ordering our services, you agree to these Terms and Conditions.

Services

Secure Desk provides home security services, including alarm systems, alarm monitoring through partner companies, DIY and smart home security solutions. The scope, price and timeline of each service are agreed with you before work begins.

Your responsibilities

You agree to give accurate information, to keep your contact details and emergency contacts up to date, and to use equipment as instructed. You are responsible for following local laws on alarm use, including any permit or false alarm rules.

No guarantee of protection

Security systems reduce risk but cannot prevent all break-ins, fires or other incidents. Secure Desk does not guarantee that an incident will not occur or that a system will always work, and we are not an insurer. In an emergency, call 911 first.

Payment

Payment terms are confirmed before work starts. Fees for equipment, installation and monitoring are stated in your order.

Cancellations and refunds

Cancellation and refund terms depend on the service and are stated in your order. Please contact us promptly if you have a concern.

Third-party providers

Some services, such as monitoring, are provided by partner companies and may be subject to their own terms.

Website use

You agree not to misuse the website, attempt to disrupt it, or copy its content without permission.

Limitation of liability

To the extent allowed by law, Secure Desk is not liable for indirect or consequential losses, or for losses caused by events outside our control, arising from the use of our website or services.

Governing law

These terms are governed by the laws of the State of California, USA.

Changes

We may update these terms. The date above shows when they were last changed.

Contact

Questions about these terms? Reach us through the chat on our website.